Privacy Policy
Last updated: June 2026. harwelluk.com ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What data we collect
- Name, email address, and delivery address when you place an order
- Payment information (processed securely by our payment provider — we do not store card details)
- IP address and browsing data via cookies for analytics and site functionality
- Communications you send us (e.g. emails or contact form submissions)
How we use your data
- To process and fulfil your orders
- To communicate order updates and respond to enquiries
- To improve our website and services
- To comply with legal obligations
Legal basis for processing
We process your data on the basis of contract performance (to fulfil your order), legitimate interests, and legal obligation. Where we use your data for marketing, we rely on your consent.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by law (e.g. HMRC requires financial records to be kept for 6 years).
Your rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, or port your data. You also have the right to object to processing and to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use essential cookies to operate the site and analytics cookies to understand how visitors use it. You can manage cookie preferences via your browser settings.
Contact
For any data protection queries, contact us at: harwellsupport@gmail.com — 60 Langdale Avenue, Chichester, PO19 8JH.