Returns & Refunds
We want you to be completely satisfied with your purchase from harwelluk.com. If you are not happy for any reason, we're here to help.
Return window
You may return most items within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging.
How to return an item
- Email us at info@harwelluk.com with your order number and reason for return
- We will provide you with return instructions
- Pack the item securely and send it to: 60 Langdale Avenue, Chichester, PO19 8JH
- We recommend using a tracked service, as we cannot accept responsibility for lost returns
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the credit.
Damaged or faulty items
If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos of the damage at harwellsupport@gmail.com. We will arrange a replacement or full refund at no cost to you, including return postage.
Non-returnable items
- Items returned after 30 days (unless faulty)
- Items not in their original condition or missing packaging
- Personalised or custom-made items
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. You are always entitled to a repair, replacement, or refund for goods that are faulty, not as described, or not fit for purpose.