Shipping & Delivery

Shipping costs

Shipping costs are calculated at checkout based on your order and chosen delivery method. We offer free standard delivery on qualifying orders — please see the checkout for current thresholds.

Tracking your order

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery via our carrier's website.

Delivery issues

If your order has not arrived within the estimated timeframe, please contact us at info@harwelluk.com with your order number. We will investigate with the carrier and resolve the issue as quickly as possible.

Failed deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions for re-delivery or collection. If an order is returned to us due to an incorrect address or failed collection, we may charge a re-delivery fee.

International shipping

At this time, we ship to UK addresses only. If you have a query about international delivery, please contact us at harwellsupport@gmail.com.